Michaela Hardwick, the driving force behind Beyond Expectation worked for 12 years for one of the top 20 national law firms (Beachcroft LLP) as a solicitor and quality manager as well as undertaking roles as team manager, mentor and graduate trainer.

She is a Business Development and Performance Coach who heralds the importance of achieving optimal performance by recognising that our innate individuality and personal motivations are the keys to reaching our goals.

Michaela has gained the skills, experience and objective eye to conduct improvement auditing and business process improvement within any working practice, process or case management system. Excellent problem solving and analytical skills and an ability to identify key issues quickly means she can assist in optimising your processes whilst maintaining a motivated team of workers. Experience with tools such as ISO9001, Six Sigma, Lean and Lexcel support these skills.